Category Archives: [1-5]

Retail Witness [3]: Snippets

Retail allows me come into contact with many interesting people and sometimes these brief interactions stay with me. The following are snippets of real conversations:

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Me: We will hold the item for 2 weeks.
Customer: So, if I come in tomorrow you will have it on hold?
Me: (pause) yes, we will hold the item for 2 weeks.
Customer: oh, ok.

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Customer: Can I check out here?
Me: Yes, hold on a second.
Customer: 1… 2… 3… 4… 5… already 5 seconds. 6.
Me: Sir, please stop. You are being rude.

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Customer: I know it was at the front of your store, with a blue cover.
Customer: It was on a round table up front by the registers.
Me: I’m sorry, but we don’t have those kinds of tables in our store.
Customer: Yes you do.

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Customer knocks over a cart of items.
Customer: Oh, did I do that?
Me: That’s ok, I will pick them up.
Customer: Yea, sorry about that. I knocked it over because I’m so fat.
Me: (pause) (what am I suppose to say to that?)

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Customer: I bought this 6 months ago, can I return it?
Me: Our return policy is 2 weeks with a receipt. I’m sorry but I can’ return something you bought 6 months ago.
Customer: I don’t have a receipt. Oh, and I bought it more than 6 months ago.
Me: No, I’m sorry I still can’t give you a refund.

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[1]: The Cookie[2]: First in Line

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Retail Witness [2]: First in Line

Retail allows me come into contact with many interesting people and sometimes these brief interactions stay with me. Here is one such moment. (more posts to come)

Don’t you hate it when someone cuts the line?

I stepped away from the register to put some things away. When I turned back around I noticed someone waiting to be rung up. I told the customer (a) I would be right there and walked over to the register. When I was about there, I noticed another customer (b) waiting at the counter at the next register over. Since I didn’t know who was first and customers like to walk in from the exit side (which happens all the time), I asked who was first in line.

The customer (b) at the counter said “I’m at the counter, why would you help the other person?”. Seriously?

I looked at customer (b) and said that since I didn’t know who was first, of course I asked. He grumpily said he knows why I asked and then continued on to tell me what he wanted.

(Side Note: I wasn’t standing as far away as possible from the customer because he was rude, but because he smelled quite badly.)

[1]: The Cookie

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Retail Witness [1]: The Cookie

Retail allows me come into contact with many interesting people and sometimes these brief interactions stay with me. Here is one such moment. (more posts to come)

I helped a man. Actually I started to help him, but he seemed to want to talk a bit and after a few minutes he let me break the conversation so I could help another customer. By the time I returned he had left my area. About an hour later he came back to offer me half of his cookie, because in our first conversation he mentioned the nice aroma of baked cookies and I had agreed. After accepting the cookie, the man left again.

When I mentioned this short story to my coworker, she (humorously) responded by saying that she wipes the asses of customers all day long and gets nothing while I smile and have a 2 minute conversation with a customer and get a cookie. Getting the cookie was nice, but my coworker’s response made my day.